Legal
Cancellation Policy
Last updated: June 17, 2026
More than 12 hours before pickup
Free cancellationCancel more than 12 hours before pickup for a full refund. Online collection and refunds are not live yet.
3–12 hours before pickup
50% refundA Rider cancellation made between 3 and 12 hours before pickup receives a 50% refund. Final payment-provider processing terms will be shown before paid bookings begin.
Less than 3 hours before pickup
No refundA Rider cancellation made less than 3 hours before pickup is charged in full.
Host cancellation
100% refundThe agreed launch policy returns the full amount if the Host cancels. Alternative inventory assistance depends on availability.
How to cancel
To cancel a booking, go to your Dashboard → Bookings, open the relevant booking, and click “Cancel booking”. Once online payments are live, the checkout and cancellation confirmation will show the provider-specific refund estimate; ScootShare does not guarantee a fixed processing time.
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