Terms of Service

2. ScootShare's role

ScootShare is a marketplace that connects scooter owners and rental businesses (Hosts) with travellers and local renters (Riders). ScootShare does not own the listed vehicles. Each Host remains responsible for the accuracy of their listing, the condition of their vehicle, and the services and handover terms they offer.

3. User accounts

You must create an account to request a booking or publish a listing. You must provide accurate information, keep your credentials secure, and be at least 18 years old. You are responsible for activity performed through your account.

4. Booking requests and payments

A Rider submits a booking request and the Host must accept it before the rental is confirmed. The listing, checkout, and confirmation show the rental price, selected extras, handover method, fees, and applicable Host terms. Payment and payout services may be provided by third-party payment providers whose terms are shown when those services become available.

Part of these Terms

5. Cancellation Policy

The following cancellation windows apply unless mandatory law gives the Rider a more favourable remedy. Time before the rental starts is measured from the scheduled pickup or delivery time.

How to cancel

Open the relevant booking in your Bookings area and select “Cancel booking”. Any available refund estimate is shown before you confirm. Processing times depend on the payment provider and receiving institution.

Nothing in this policy limits mandatory consumer remedies. Where the Host cancels, cannot provide the booked vehicle, or provides a materially different or non-roadworthy vehicle, the Rider remains entitled to the remedy described above.

6. Rider and Host responsibilities

Riders are responsible for holding the licence, International Driving Permit, permissions, and insurance required for their circumstances, and for using the vehicle lawfully. Hosts are responsible for keeping their listing accurate, supplying the agreed vehicle and extras, and making sure the vehicle is suitable for lawful rental and road use.

A Host may list only a vehicle they own or have documented legal authority to rent. Unauthorized subletting, re-rental, or listing a third party’s vehicle is prohibited and may result in removal of the listing, suspension of Host access, or termination of the account.

7. Insurance, damage and liability

Insurance and damage protection are not automatically provided by ScootShare. Where a Host offers optional protection, the listing and checkout must describe it. Riders and Hosts should document the vehicle at handover and return. Detailed liability terms require Indonesian legal review before paid launch.